At Skinosis, customer satisfaction is our top priority. However, due to the nature of our products and for hygiene and safety reasons, we do not accept any returns or exchanges once an order has been successfully delivered.
Please note that all products sold on Skinosis are non-returnable, including but not limited to:
Skincare and cosmetic products
Promotional or discounted items
Products purchased under any scheme or net discount profile
This policy ensures that all customers receive fresh, sealed, and unused products every time.
Since returns are not accepted, no refunds will be issued except in cases where:
The product was found to be defective or out of stock before dispatch
Any eligible refund will be processed to your original payment method within 7–10 business days.
If you have any questions about this policy or need help with an order issue, please reach out to our support team.
